FAQ

If product that you would like to order is not in stock, our Customer Service experts will advise you on the estimated delivery time. Made-to-order and pre-order products will have an estimated delivery time and will vary from each supplier. If you require for a product to be delivered by a particular date, please always inform us the required deadline and we will do our best to deliver your order on time.

Once your order is on its way to you, you will receive an email confirmation with tracking details.

Yes. The deposit amount will vary depending on the product and is based on 30% of the total price.

Please note, that placing an item in your shopping basket or wish list does not reserve it.

Yes, at Watches of Mayfair we sell only genuine and authentic products. Please read our online reviews (TrustPilot reviews, Google reviews, Chrono24 reviews) or feel free to speak to our Customer Service experts.

Watches of Mayfair Ltd offer 18 months warranty from the date of purchase.

In some cases, Watches of Mayfair Ltd may provide international warranty covered by an authorised dealer's stamped warranty card. In such cases, the watch will be covered by the manufacturer's warranty and warranty supplied by Watches of Mayfair Ltd will no longer be valid.

Your order will be carefully packaged in a protective box to ensure it arrives to you in top condition. You can also add gift wrapping option to your order. Please specify gift wrapping option in "Add a note" field at the checkout.

Watches of Mayfair is not an official agent for any of the brands listed. This allows us to be independent and more flexible on price making. All goods that we supply are genuine and authentic.

At Watches of Mayfair, you are shopping for pieces from luxury brands form around the world. We work hard to get you the best price possible on every brand that we supply. This is the reason why we ask our customers to be responsible buyers as we operate with very small profit margin on each sale. It is the only way, how we can offer you the best prices and service possible.

Not sure about the product you are buying? Speak to our Customer Service experts to get an advice on the purchase. Contact us

Please note: Placing an item in your shopping basket or wish list does not reserve product at a particular price.

If you are paying by debit card or credit card, Watches of Mayfair will take payment at the point when your order is placed on our website.

You can use any of the payment types listed below to pay for your order:

• 1. Visa
• 2. Visa Electron
• 3. MasterCard
• 4. American Express
• 5. JCB
• 6. Diners Club
• 7. Direct Bank Transfer

Please note: We do not provide finance (instalment payments) at this stage.

Yes, we keep your personal data private and confidential. For further details, please see the Watches of Mayfair Privacy Policy.

Yes, we do ship globally, except the following countries:

Afghanistan, Angola, Cuba, Eritrea, Ethiopia, Germany, Iran, Iraq, Kyrgyzstan, Liberia, Myanmar, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, and Zimbabwe and any other country where their local legislation decrees insurance must be effected locally. Pease see our Delivery & International Shipping information.

We offer express delivery service for all in stock items that are shipped within Australia.  If you require for your order to be delivered by a set date, please contact us and our Customer Service experts will assist you further.

We will keep you updated with tracking information and an estimated delivery date.

You can also follow progress of your order in your account under "My Orders".

We offer a personal delivery service for Melbourne Metro customers only. Also we can organise collection point in HK.

If product is sent outside Australia, then we will sell it without 10% GST. The price for product will be as stated in product’s description as per “Excluding GST” line.

Please be aware that customers are liable for all importing taxes and/or duties payable in the destination country.

For more details on taxes and duties payable in the destination country, please contact your local customs office/respective tax authority.

Customers wishing to take their purchase outside Australia will be issued with a Tax Invoice. Tax Invoice can assist in claiming the GST component via the Tourist Refund Scheme ‘TRS’. Please visit Australian Border Force website to ensure that you satisfy every criteria of the TRS.

No. Even, if you are eligible for a GST Refund, we will initially charge full amount inclusive of GST and issue invoice at the time of purchase. Tax Invoice can assist in claiming the GST component via the Tourist Refund Scheme ‘TRS’. Please visit Australian Border Force website to ensure that you satisfy every criteria of the TRS.

Yes, all items are fully insured throughout transit at no extra cost to our customers.

While Watches of Mayfair ship internationally, some products and items that contain exotic skins may be restricted by local customs in the destination country.

To start order process you will only need an e-mail address. We recommend to register Watches of Mayfair account, so you could start adding your favourite pieces to your wish list and compare list as well as easily place your future orders.

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You will then receive an email to reset your password.

Stay informed about new arrivals, trends and exclusive promotions by subscribing to our e-mailing list:

You can edit your emailing preferences in My Account section at any time.

Placing an order is easy at Watches of Mayfair. Here’s how:

• 1. Choose a category or brand from the top navigation menu or search the exact model you need.
• 2. Select the item you like and click "Add to bag". Once you have finished adding your item(s), proceed to the "Checkout”.
• 3. Sign in to your account, if you have one. If you do not have an account, simply enter your email address to proceed.
• 4. Enter your address and payment information and select a delivery method or collection to complete your order. Once your purchase is confirmed, you will receive an email confirmation with your order details.
• 5. Once you order is dispatched, you will receive an email with the relevant tracking details. We also provide a personal delivery service for all Melbourne Metro customers, please let us know in the comments section of your order if you would prefer a personal delivery and our Customer Service representative will contact you to make suitable arrangements.

We will to keep you updated at every step of order progress.

We do not accept any payments over the phone. Instead, we use pay-by-link payment system, please contact to our Customer Service experts on +61 401031455

Yes, we do source many items that are not listed on our website and we source these at the customers’ requests. Our Customer Service experts will help you to find the right product, if brand requested is supplied by us. Here is the list of brands that we supply.

Most of the orders will be prepared quickly for dispatch (if item is in stock). Please contact our Customer Service experts as soon as possible to cancel or make changes to your order.

Once the order is processed, no return will be accepted due to one or more of the following:

• 1. If a customer changed their mind and no longer wants the product.
• 2. If the customer ordered the wrong product.
• 3. If the customer found a better product elsewhere.
• 4. If a customer damaged the product by misusing it.
• 5. If a customer used the product for a long time and the problem arose as a result of usual wear and tear.

Dear customers please choose your items carefully and purchase responsibly to avoid any disappointment and/or associated inconvenience.

Return & Refunds Policy may vary for made-to-order items. Further information on cancelling an order can be found in our Return & Refunds Policy.

Once the order is processed, no return will be accepted due to one or more of the following:

• 1. If a customer changed their mind and no longer wants the product.
• 2. If the customer ordered the wrong product.
• 3. If the customer found a better product elsewhere.
• 4. If a customer damaged the product by misusing it.
• 5. If a customer used the product for a long time and the problem arose as a result of usual wear and tear.

Dear customers please choose your items carefully and purchase responsibly to avoid any disappointment and/or associated inconvenience.

Return & Refunds Policy may vary for made-to-order items. Further information on cancelling an order can be found in our Return & Refunds Policy.