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How to Order
How to find products
At Watches of Mayfair you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, brands, product groups and etc. If you know what you are looking for, use the search box at the top right.
How to order & pay
- Simply locate the item of your choice.
- Place the item(s) of choice in the shopping bag by clicking ‘add to bag’.
- Proceed to checkout and complete your payment details.
- Submit your order.
We are sorry, we do not accept:
- 1. Cheques
- 2. Cash payments
Orders & Delivery
Once you have placed your order and your payment has been approved you will receive an e-mail confirmation. When your order is on its way to you, then you will receive an email with shipping information. Please note: if you are choosing “guest checkout” please make sure that you entered your email correctly.
All of our packages are shipped by the following courier services: Australia Post, DHL Express, FedEx. We dispatch orders from Monday to Friday and signature will be required upon receipt.
Australia Wide and International. We also provide a free personal delivery service to the Melbourne Metro customers only. If you are a Melbourne Metro customer and prefer a personal delivery service, please notify our helpful Customer Service representative by making a note in a special comments section at the checkout.
We do not ship to the following countries: Afghanistan, Angola, Cuba, Eritrea, Ethiopia, Germany, Iran, Iraq, Kyrgyzstan, Liberia, Myanmar, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, and Zimbabwe and any other country where their local legislation decrees insurance must be effected locally.
All of our packages are 100% insured throughout transit at no extra cost.
DUTIES & TAXES
If product is sent outside Australia, then we will sell it without GST. The price for product will be as stated in product’s description as per “Excluding GST” line. Please be aware that customers are liable for all import taxes and/or duties payable in the destination country. To learn more about taxes and duties payable in the destination country, please contact your local customs office/respective tax authority.
Payment & Pricing
WHY IS WATCHES OF MAYFAIR PRICING SPECIAL?
Watches of Mayfair is not an official agent for any of the brands we sell. This allows us to be independent and more flexible on price making. At the same time, all goods we supply are genuine and authentic. Please read more on about Warranty and Authenticity Promise.
At Watches of Mayfair, you are shopping pieces from luxury brands form around the globe, all of them are expertly curated for you by our team. We work hard to get you the best price possible for every brand we supply. Therefore, we also ask our customers to be responsible buyers as we operate on a very small profit margin on each sale. It is the only way how we can offer you best prices possible.
Not sure about the product you are buying? Speak to our Customer Service Managers to get an advice on purchase. Contact us
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
WHEN WILL MY CARD BE CHARGED?
If you pay by debit card or credit card, Watches of Mayfair will take payment at the point when your order is placed on our site.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use any of the payment methods listed below at the checkout:
- 1. Mastercard®
- 2. VISA®
- 3. Amex®
- 4. Diners Club
- 5. JCB cards
Please note: We do not provide finance (instalment payments) at this stage.
WILL MY PERSONAL DETAILS STAY SAFE?
Returns & Refunds
Refunds may only be issued if the order can no longer be fulfilled as agreed.
No return will be accepted due to one or more of the following:
- 1. If a customer changed their mind and no longer wants the product.
- 2. If the customer ordered the wrong product.
- 3. If the customer found a better product elsewhere.
- 4. If a customer damaged the product by misusing it.
- 5. If a customer used the product for a long time and the problem arose as a result of usual wear and tear.
Dear customers please choose your items carefully and purchase responsibly to avoid any disappointment and/or associated inconvenience.
Please see our Returns Policy section.